These terms are applicable for users who buy tickets and other products from Unum Festival (“Unum”).

Any person who purchases or possesses a ticket from Unum, or uses or attempts to use any such ticket, shall be deemed to have accepted and agreed to comply with the terms of this Purchase Policy.

1. Ordering tickets

1.1 Unum sells tickets and other products as a disclosed agent, on behalf of promoters, artists and venues. We refer to these as “Event Organisers” on this page.

1.2 Any purchase of tickets, or other items, from Unum will be subject to the terms and conditions and sales policies of the Event Organisers, which can be found on their respective websites. Venue terms and conditions may also be available at the venue box office or the venue’s website. For the avoidance of doubt, the Event Organisers and venues where events take place are responsible for implementing health and safety procedures (including those relating to Covid-19). These are not the responsibility of Unum.

1.3 Once purchased, tickets cannot be exchanged.

1.4 When you place an order for tickets, you are offering to buy the tickets specified in your order. All tickets are subject to availability and orders are subject to acceptance by Unum. Where we accept an order, we will confirm your purchase by email to that address set out in the booking form.

1.5 Tickets are not valid until you have completed your payment and such payment is received by Unum.

1.6 All purchases are subject to payment card verification and other security checks. Your transaction may be cancelled if it has not passed verification processes. We cannot reserve your ticket(s) in cases where you are unable to pass these verifications processes.

1.7 You agree not to obtain or attempt to obtain any items through unauthorised use of any robot or other automated device or any other illegal or unauthorised activity. Unum reserves the right to cancel any transaction we reasonably suspect to have been made in breach of these provisions without any notice to you and any and all items purchased as part of such tUnumnsaction will be void.

1.8 Unum reserves the right to cancel bookings which we reasonably suspect to have been made fraudulently

1.9 When purchasing tickets from Unum, you are limited to a specified number of tickets for each event. Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. We reserve the right to cancel tickets purchased in excess of this number without prior notice.

1.10 Whilst Unum tries to ensure that all prices on our website are accuUe, errors may occur. If Unum discovers an error in the price of any item you have ordered, we will inform you as soon as possible and you will receive a refund from us. That refund may not be for the full fee of the ticket.

1.11 A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Event Organiser and/or Unum, provided that even if such consent is obtained, use of Unum’s trademarks and other intellectual property is subject to our prior written consent.

1.12 Unum and the Event Organisers reserve the right to change the time at which sales close without prior warning.

1.13 By purchasing a ticket or holding or using a ticket, you agree to comply with this Purchase Policy. You will ensure that any guest also complies with this Purchase Policy. If you do not (or any guest does not) comply with this Purchase Policy, the Event Organiser, Unum and/or the venue owner or operator may terminate the licence(s) and remove you (or any guest) from the venue.

2. Tickets

2.1 A valid ticket will grant to you a personal right of entry to the venue of the event to which it relates to attend and to occupy a space or seat at that event.

2.2 A valid ticket must be produced to gain admission to the event venue and your designed space or seat in such venue.

2.3 You and your guests must retain their tickets at all times while attending the event.

3. Refunds

3.1 You are only entitled to a refund if:

(a) the event is cancelled

(b) the event is moved to another date

3.2 In these circumstances, Unum will only refund the face value of the ticket. Any booking fee or card charges will not be refundable. Where there has been no separated booking fee charged with your ticket purchase, Unum shall deduct a reasonable administrative fee from the ticket price when processing your refund.

3.3 A refund may not be available in countries where the law stipulates or permits that a voucher or credit may be issued by the Event Organiser instead of a refund.

3.4 In any instance where a refund is requested and is not as a result of the event being cancelled or moved to another date, the decision whether to approve the refund will be passed onto the Event Organiser. The Event Organiser’s decision is final.

3.5 Where ticket revenue has been advanced to the Event Organiser before the event has taken place, please be aware that there may be a delay in processing any refund to you and that any such refund may be made by the Event Organiser directly.

3.6 Please note, it is your responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Unum cannot guarantee that we will inform you of any changes to the event date, time or venue. Unum cannot be held responsible for refunds of any costs you may incur for travel, accommodation, or any other related goods as a result of a change to the event by the Event Organiser.

3.7 No refunds will be given in respect of lost or stolen tickets, after you have received them, and we will not be able to issue duplicate tickets to replace them.

3.8 All refund requests must be sent to Unum via email no later than 14 days after the date of the event. We reserve the right to refuse refund requests received after that period.

3.9 If an event is rescheduled, refund requests will be valid until 14 days after the announcement of the reschedule. If we do not receive a refund request within this time frame, your ticket will be automatically valid for the new date and you will not be entitled to a refund.

3.10 If an event is rescheduled more than once, you will have 14 days from the announcement of the reschedule to request a refund.

3.11 If an event changes date and your ticket is then used at that event, your entitlement to a refund will be void.

3.12 Deposit tickets are non-refundable and are not eligible for resale.

3.13 Refunds will only be sent to the payment method you originally paid with. Unum cannot issue a refund to any new cards you might have. For security purposes, we can only refund to the card that was originally used to pay. If a refund is send to a closed account, it is the responsibility of the ticket purchaser to speak with their bank to resolve.

3.14 It is your responsibility to check your tickets; mistakes cannot always be rectified. You will not be entitled to a refund if you fail to attend an event or make an error when purchasing tickets.

3.15 You are responsible for reading all the information on an event listing before purchasing one or more tickets for that event. If you are unable to use the tickets due to factors that were stated in the event listing at the time of purchase, you will not be eligible for a refund.

3.16 You may have created multiple accounts on Unum. When you purchase a ticket, it is your responsibility to keep track of which user account the purchase was made under. No refunds will be given if you cannot locate your tickets due to confusion over multiple accounts.

4. Resale

4.1 We reserve the right to not accept tickets for resale.

4.2 When you enter your ticket to the resale queue, Unum users are given the opportunity to purchase that ticket. Not all resale tickets that go on sale are sold.

4.3 If your ticket does not sell when entered into resale, you will not be given a refund for the ticket.

4.4 As with point 3 of our refund policy, if your ticket resells Unum will only refund the face value of the ticket. Any booking fee will not be refundable. Where there has been no separate booking fee charged with your ticket purchase, Unum shall deduct a reasonable administrative fee from the ticket price when processing your refund. Your ticket will be sold at the final price point for tickets of the type that you purchased. You will not be compensated for the difference between the price at which you bought the ticket and the price at which it is resold.

4.5 You may not resell or transfer your tickets if prohibited by law.

4.6 Resale will not be available for all events.

5. Admission to events

5.1 Rules of admission to events are determined by Event Organisers and venues, which may take health and safety, environmental and security concerns into account. Entry procedures may include security searches. You will not be entitled to a refund if you or your guests are refused entry or ejected from a venue due to your late arrival, or if you are unable to provide valid identification showing proof of age, or because you have broken the rules of the venue.

5.2 Doors may shut several hours before the end of event. It’s up to you to find out the last entry time from the Event Organiser as this will differ from event to event. You may be refused entry if you arrive too late.

5.3 Any ticket you purchase from Unum remains the property of the Event Organiser and is a revocable licence which may be withrawnn and admission refused at any time.

6. Ticket delivery and collection

6.1 The majority of Unum’s tickets are digital tickets. When you purchase a digital ticket from Unum, it will become available to download from https://ra.co/my-tickets”>My Tickets. An email containing the tickets is also sent, but we cannot guarantee that this will be received. You will not be entitled to a refund on the basis that your ticket has not been received by email.

6.2 Tickets for some events are only available to download 48 hours before the event starts. After this point, you’ll be able to download your ticket order from My Tickets. This helps prevent the circulation of fake or overpriced tickets.

9. Personal Data

9.1 Information about you is gathered and stored to identify you and for those purposes set out in our https://ra.co/privacy”>Privacy Policy.

11. Liability

11.1 You and your guests are responsible for your (and their) own safety. You must comply with any safety regulations and announcements when attending the event and must comply with the reasonable instructions of any stewards, officials or any of our or staff or representatives at the event venue.

11.2 You are responsible for making your own arrangements to attend the event (and those of your guests) including travel and accommodation. Unless any item is specifically referred to in the description of the ticket (such as travel to and from the event venue), you should assume it is not provided.

11.3 Neither we nor the Event Organiser or event venue are liable for any failure to perform any obligation under this Purchase Policy or otherwise to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Purchase Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations.

11.4 We will not be responsible for any business or economic losses including but not limited to: loss of profit; revenue; contracts; anticipated savings; or opportunity; or any other indirect loss that was not reasonably foreseeable to both us and you when the order was made.

11.5 Subject to clause 12.6, in any event Unum’s and the Event Organiser’s maximum liability to you (or any guest) under this Purchase Policy is to refund to you the price paid by you for the relevant ticket.

11.6 Nothing in this Purchase Policy shall reduce or limit our or the Event Organiser’s liability for death or personal injury or damage to your property where caused by our negligence or by our deli deliberate act or omission.